Refund policy

Returns & Refunds Policy — Olive Skin Aesthetics

We want you to love your Olive Skin Aesthetics products. Please read this policy before placing your order.

Change of mind

We do not offer refunds, exchanges, or store credit for change of mind. Please choose carefully when placing your order, as skincare, haircare, and beauty products are a hygiene-sensitive category.

Faulty, damaged, or incorrect items

Your rights under the Australian Consumer Law are not affected by this policy. If an item is faulty, unsafe, not fit for purpose, or significantly different from its description, you are entitled to a repair, replacement, or refund, and we will cover the return shipping cost in these cases. Please contact us at oliveskinaesthetics@gmail.com with photos of the issue and your order number as soon as possible after delivery.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at oliveskinaesthetics@gmail.com.

Contact us

Questions about a return or refund? Email oliveskinaesthetics@gmail.com and we'll get back to you as soon as we can.